Returns & Exchanges
You do have the right under the law in England to return an item within 7 days of receipt of goods.
We are happy to refund or exchange an item, as long as it is returned in its original condition with no apparent sign of wear, in original packaging with all labels and swing tags attached.
Please email us within 7 days of receipt of your order to notify our team you wish to return or exchange an item, quoting clearly your Order Number on all correspondence - firstname.lastname@example.org
Items must be returned within 28 days of the 7 day notification email and at your own cost. If sending back from outside the EU please make it clear that the item is being returned to the manufacturer, otherwise we may incur duty charges.
We strongly advise that you use a trackable mailing service for any item you are returning to George Cox to avoid any delays / loss in transit / disappointment as this is your responsibility, especially due to the value of the goods.
Any refund will be processed excluding the original shipping cost.
If you are exchanging an item George Cox will cover the cost of sending the replacement item back to you with our compliments.
If there is a problem with the item or you believe they are faulty, then please do send us some photos in advance of returning them and within the 7 day notification period to email@example.com please do take into consideration our Handmade Policy and take into account that each pair of shoes is handmade, no pair will be 100% identical!
We are very flexible to ensure that you are happy with your order and that you will importantly have the right size George Cox shoe, however we do monitor repeated returns and will flag this if we feel there might be a cause for concern.
Please return items to:
Geo J Cox Ltd
160 Alexandra Road